Olga Matthias

Fellow

Certified Management Consultant (CMC)

Basic information
Capability Gap Limited
0113 217 4897
http://www.capabilitygap.com
A consultant, senior manager and academic, I work with individuals and organisation to deliver strategic clarity through incisive analysis allied with complex problem solving skills. I contribute to and inform strategy formulation, and translate intent into achievable portfolios and programmes of work to meet agreed strategic and operational priorities. I ensure the means for delivery, including capacity and capability are in place to drive through the requirements within time and budget specifications in a collaborative and collegial style while providing leadership and clear, unambiguous direction. I have deep content knowledge in the areas of utilities (billing systems, customer services, and maintenance), telcos (billing systems, front and back office systems) and retail finance (mortgages, customer services, CRM) and facilities (management, relocation, refurbishment and new build).
I now lecture in the subjects that comprise my core competences: Operations Management, Performance Management, Project Management and Management Consulting to MBA students and carrying out doctoral research in the area of service operations, exploring customer satisfaction enhancement through the service experience.
CV
Education

Employment
Capability Gap Limited Managing Director 01/09/2003 - present
PA Consulting Group Managing Consultant 04/01/1993 - 29/08/2003

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