Levi Pay

Fellow

Basic information
Plinth House Ltd.
0191 645 6777
https://www.plinthhouse.com
https://www.linkedin.com/in/levipay
https://www.twitter.com/levipay
• 18 years' experience of senior and strategic management within higher education, equality/inclusion and policy management

• Significant experience in team and change management, including creating positive team cultures and reviewing service provision to increase turnover and deliver efficiencies

• Delivered successful initiatives to engage university staff in support issues, through online guidance, training, and other initiatives

• Strong experience in policy management, overhauling student retention support, capturing key data for monitoring service performance, and leading service review/re-modelling processes

• Provider of training relating to mental health awareness, managing distressed students and customers, safeguarding in a university context, and serious welfare incident management

• Led award-winning student services teams - receiving Customer Service Excellence (CSE) accreditation, and winning the 'Outstanding Student Services Team' award in the Times Higher Education Leadership and Management Awards 2015.


CV
Education
University of Edinburgh Commerce 01/09/1995 - 01/07/1999

Employment
Equality Challenge Unit Interim Policy Director 01/08/2009 - 31/07/2010
University of Leeds Head of Equality Service 01/08/2006 - 31/08/2010
Northumbria University Head of Student Support and Wellbeing 01/02/2012 - 30/06/2017
Plinth House Ltd Director and Principal Consultant 01/10/2017 - present
Scottish Parliament Equalities Manager 01/03/2002 - 06/09/2005
King's College London Interim Director of Student Support and Wellbeing Services 03/09/2017 - 01/08/2018

Levi's recommendations

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Levi's services
  • Business consultancy
  • Change management consultancy
  • Coaching and mentoring
  • Management consultancy
  • Project management
Levi's projects
Levi's articles
  • Who does what when a student dies
    When I mention to colleagues that, in my last role, my team and I were responsible for coordinating the university’s response to a student death, the look I get back is often one of surprise. Students die?
  • Where policing ends and universities begin
    Whether those of us in higher education are ready or not, we are seeing a shift of the boundary between police work and the realm of universities.