Levi Pay


Basic information
Plinth House Ltd.
0191 645 6777
• 18 years' experience of senior and strategic management within higher education, equality/inclusion and policy management

• Significant experience in team and change management, including creating positive team cultures and reviewing service provision to increase turnover and deliver efficiencies

• Delivered successful initiatives to engage university staff in support issues, through online guidance, training, and other initiatives

• Strong experience in policy management, overhauling student retention support, capturing key data for monitoring service performance, and leading service review/re-modelling processes

• Provider of training relating to mental health awareness, managing distressed students and customers, safeguarding in a university context, and serious welfare incident management

• Led award-winning student services teams - receiving Customer Service Excellence (CSE) accreditation, and winning the 'Outstanding Student Services Team' award in the Times Higher Education Leadership and Management Awards 2015.

University of Edinburgh Commerce 01/09/1995 - 01/07/1999

Equality Challenge Unit Interim Policy Director 01/08/2009 - 31/07/2010
University of Leeds Head of Equality Service 01/08/2006 - 31/08/2010
Northumbria University Head of Student Support and Wellbeing 01/02/2012 - 30/06/2017
Plinth House Ltd Director and Principal Consultant 01/10/2017 - present
Scottish Parliament Equalities Manager 01/03/2002 - 06/09/2005
King's College London Interim Director of Student Support and Wellbeing Services 03/09/2017 - 01/08/2018

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Levi's services
  • Business consultancy
  • Change management consultancy
  • Coaching and mentoring
  • Management consultancy
  • Project management
Levi's projects
Levi's articles
  • Who does what when a student dies
    When I mention to colleagues that, in my last role, my team and I were responsible for coordinating the university’s response to a student death, the look I get back is often one of surprise. Students die?
  • Where policing ends and universities begin
    Whether those of us in higher education are ready or not, we are seeing a shift of the boundary between police work and the realm of universities.