Strategic Review of the IT Services Agency with the Department of Social Security

Seconded from PW to the DSS in the early 90’s, Convinced the Board of the need for change in the in-house Information Technology Services Agency (ITSA). Proposed and advised on implementing a new operating model and funding regime based on delegated budgets and an internal market. Based on this work, carried out an information systems strategy study for ITSA addressing both this strategic agenda and the needs of producing (then new commercial style) Agency Accounts. Gave regular personal briefings to the Perm Sec on all this. Spent a further year working on the consulting team engaged to implement its recommendations.

Steve Cant