Process consultancy

Process consultancy projects use Process Mapping and Lean based approaches and tools to improve performance and value add through driving waste of all types from the prioritised processes. High focus is also given to people engagement, and skills and knowledge transfer. Specific approaches and methodologies used include:

Process Mapping

Process mapping is used interactively as a method of engagement, often across functional boundaries and as a basis for revealing process improvement opportunities. It is typically supported by process performance metrics which are often developed at an early stage in the project. Process mapping based projects typically follow the DMAIC (Define, Measure, Analyse, Improve, Control) route map


Lean focuses on identifying and driving out the 8 wastes in any process. Supported by a range of improvement tools, Tony uses the Lean approach to engage leaders and their teams in delivering measured improvement and equipping them with the skills for future self-sustained improvement


Where a simple approach is required to "start the improvement wheel turning" in a process or workgroup setting, 5S represents a simple, practical and effective approach to process and workplace improvement. Whilst the approach is relatively simple and employee engagement flows quite easily, the performance and other impacts can be significant. The reduction of order pick times by 50% is one clear example from a project undertaken

Balanced Scorecards

Balanced Scorecards are commonly used at strategic level. The same principles applied in process settings are also very powerful in embedding continuous improvement and Tony has used this approach with success in a wide range of situations

Tony Lake