Change management consultancy

Change Management Consultancy service is strongly focused on Customer and Marketplace driven change and Innovation through process and people development. Key elements of the service include:

Customer Satisfaction Assessment and Improvement

As a driver of change in an organisation a focus on customers and how well their needs are understood and met can be extremely powerful. Tony has extensive experience over a range of customer satisfaction assessment approaches and bringing these back into organisations to focus and drive change and improvement.


Developing an innovation culture, supported by appropriate processes, skills and tools can create radical and transformative change in organisations. Tony sees this focus as an integral part of his Change "toolkit" and uses it linked to strategy, business improvement, process improvement and  and other service elements

Tony Lake